Subscription & Billing Policy

1. Overview of Gruvium Subscriptions

Gruvium may offer both free and paid experiences designed to provide enhanced wellness features.

The free plan includes limited access:

• Mood check-ins and journaling
• SOS, grounding, and breathing
• Crisis resources
• Selected free sessions

Gruvium Premium includes:

• Unlimited guided sessions
• Advanced Gruvi AI insights
• Advanced mood analytics
• Offline session downloads
• Create unlimited circles
• Progress dashboard
• Weekly AI wellness report

Available features may change as Gruvium evolves.

2. Subscription Plans

Gruvium offers these plans in the app:

• Free Plan — limited access, no charge
• Premium Monthly — $9.99 per month. Flexible, and it renews monthly.
• Premium Annual — $59.99 per year, about $4.99 per month. Best value, and the plan most members choose.
• Family, when offered — up to 5 members on one subscription, at $14.99 per month or $79.99 per year.

Eligible paid plans may include a 3-day free trial. Trial length, introductory offers, and the final price are shown at checkout in the App Store or Google Play before you confirm.

Akinox reserves the right to introduce, modify, or discontinue subscription plans.

3. Subscription Pricing

Standard plan prices in the app are $9.99 per month and $59.99 per year. Family pricing, when that plan is offered, is $14.99 per month or $79.99 per year. The price you are charged is displayed before purchase confirmation and may vary by country or region, currency, taxes, promotional offers, platform requirements, and market conditions.

The final amount charged will be shown before completing your purchase. Unless otherwise stated, subscription prices do not include applicable taxes, fees, or charges imposed by payment providers or government authorities.

4. Free Trials

Gruvium may occasionally offer free trials. Free trials allow users to experience premium features before payment begins.

During a free trial:

• You may access selected premium features.
• Trial length will be displayed before activation.
• Eligibility may vary.
• Certain users may not qualify for repeated trials.

Automatic Conversion

Unless cancelled before the trial ends:

• Your subscription will automatically convert into a paid subscription.
• Your selected payment method will be charged.
• Your subscription will continue according to the selected billing period.

You are responsible for cancelling before the trial expiration date if you do not wish to continue.

5. Automatic Subscription Renewal

Gruvium subscriptions automatically renew unless cancelled. By subscribing, you authorize automatic renewal.

At the end of each billing period:

• Your subscription renews automatically.
• Payment will be charged to your selected payment method.
• Your access continues without interruption.

A monthly subscription renews every month. An annual subscription renews every year.

6. Managing Your Subscription

Subscription management depends on where you purchased your subscription.

Apple App Store Purchases

Subscriptions purchased through Apple may be managed through Settings → Apple ID → Subscriptions. You can view subscriptions, cancel renewal, and change subscription options.

Google Play Purchases

Subscriptions purchased through Google Play may be managed through Google Play Store → Profile → Payments & subscriptions → Subscriptions.

Website Purchases

Subscriptions purchased directly through Gruvium may be managed through your Gruvium account settings, billing dashboard, or customer support.

7. Cancellation Policy

You may cancel your subscription at any time. Cancellation means:

• Future renewal payments will stop.
• You may continue accessing premium features until the end of your current billing period.

Cancellation does not normally provide partial refunds, credits for unused time, or refunds for completed billing periods.

Example: If you cancel a monthly subscription halfway through the month, your premium access may continue until the end of that billing month.

8. Refund Policy

Refund requests are handled according to applicable consumer protection laws, Apple App Store refund policies, Google Play refund policies, and Akinox refund policies.

App Store Purchases

Purchases made through Apple are generally managed through Apple. Users may request refunds through Apple's refund process.

Google Play Purchases

Purchases made through Google Play are generally managed through Google according to Google Play policies.

Direct Gruvium Purchases

For purchases made directly through Gruvium, refund requests may be submitted to support@gruvium.com. Please include account email, purchase date, subscription type, and reason for refund request. Akinox will review requests according to applicable policies and laws.

9. Payment Processing

Payments may be processed through:

• Apple App Store
• Google Play Store
• Stripe
• Other authorized payment providers

Akinox does not directly store complete payment card information. Payment providers manage payment processing according to their own security practices.

10. Failed Payments

If payment cannot be processed:

• Your payment provider may attempt another charge.
• Premium access may be temporarily restricted.
• Your subscription may be cancelled after unsuccessful payment attempts.

You are responsible for maintaining valid payment information, updated billing details, and sufficient payment authorization.

11. Price Changes

Akinox may change subscription prices from time to time. If prices change:

• Existing subscribers may receive notice where required.
• New prices apply after applicable notification periods.
• Continued use after price changes may indicate acceptance where permitted.

For subscriptions managed through Apple or Google, price changes may follow platform-specific requirements.

12. Promotional Offers

Gruvium may provide promotional offers including discounted subscriptions, limited-time offers, partner promotions, and referral promotions.

Promotional offers:

• May have eligibility requirements.
• May not be combined unless stated.
• May expire.
• May have different renewal conditions.

13. Gift Codes and Promotional Access

If Gruvium provides gift codes, promotional access codes, or trial codes, these may:

• Have expiration dates.
• Be limited to specific users.
• Not be exchanged for cash.
• Not be transferred unless allowed.

14. Subscription Benefits and Feature Changes

Subscription access provides access to available premium features during the subscription period. However, features may evolve, content libraries may change, new features may be added, and certain features may be discontinued.

Akinox does not guarantee that every premium feature will remain permanently available.

15. Account Deletion and Subscriptions

Deleting your Gruvium account does not automatically cancel subscriptions purchased through Apple App Store or Google Play Store.

You must cancel subscriptions through the platform where you purchased them. Failure to cancel may result in continued billing.

16. Device Changes

Your Gruvium subscription may be restored on supported devices when using the same account (for example a new iPhone, new Android device, or Apple Watch replacement).

Availability depends on your account status, platform subscription rules, and device compatibility.

17. Family Sharing and Multiple Users

Unless specifically provided, subscriptions are intended for individual account holders. You may not share login credentials, transfer subscriptions, or provide unauthorized access.

When a family plan is offered, it covers up to 5 members on one subscription. Individual Premium plans stay limited to the account that purchased them.

18. Taxes and Additional Charges

You are responsible for applicable sales taxes, VAT, government fees, currency conversion charges, and payment provider fees.

Taxes may be calculated and collected by Apple, Google, payment processors, or Akinox where applicable.

19. International Purchases

Gruvium may be available internationally. Subscription availability and pricing may differ based on country, currency, local regulations, and payment provider availability.

20. App Store and Platform Requirements

Subscriptions purchased through third-party platforms are also subject to Apple App Store Terms, Google Play Terms, and payment provider requirements. If platform rules conflict with this policy, applicable platform requirements may apply.

21. Unauthorized Purchases

If you believe a purchase was unauthorized, immediately:

• Secure your account.
• Contact the applicable payment provider.
• Contact Gruvium support if necessary at support@gruvium.com.

22. Chargebacks

Unauthorized chargebacks may result in account restrictions, suspension of premium access, and investigation of account activity.

We encourage users to contact support before initiating disputes.

23. Cancellation After Promotional Periods

If you subscribe using a free trial, discounted introductory pricing, or promotional pricing, your subscription may renew at the standard subscription price unless otherwise disclosed.

24. Changes to Subscription Terms

Akinox may update this Subscription & Billing Policy. Changes may include subscription options, pricing structures, payment processes, and feature availability.

Material changes may be communicated through email, app notifications, or website notices.

25. Contact Information

For subscription or billing questions:

Akinox Digital Solutions LLC
Virginia, United States

Email: support@gruvium.com

Website: www.gruvium.com

Gruvium Subscription Commitment

At Gruvium, we aim to provide:

• Transparent pricing
• Clear subscription terms
• Easy cancellation
• Secure payments
• Respect for user choices
• Honest communication about premium features

Thank you for being part of the Gruvium wellness community.